Smart Policies About Privacy & Security
Key details about how we make sure your information remains private and secure
At Coffeecow.com, we want you to have the best shopping experience possible. And while it is necessary for us to collect certain personal information, we respect and protect your right to privacy. The following is our policy regarding your privacy and the security of your information. If you have any additional questions or concerns, please contact us at CustomerService@CoffeeCow.com.
What Information Do We Collect and How?
CoffeeCow keeps track of information to give you a more enjoyable, convenient shopping experience. When you register (log in), you will be asked for your email address and a password so that we can provide you access to your account in the future. Before completing your first purchase, we will ask you for your name, phone number, email, billing and shipping addresses. This information, along with your credit card number, is necessary to fulfill your order. Also, we use this information for internal purposes and to comply with any requirements of the law. This information may be disclosed to our staff and third parties involved in the completion of your transaction, the delivery of your order or the support of your use of the Coffeecow.com web site. We may use your email address or phone number to contact you if we have questions about your order. We may also use your email address to notify you about new services or special promotional programs, or send you offers or information if you have opted-in. Emails are sent only to customers who have chosen to receive them. At any time, you may stop receiving these emails if you desire. Logging in does NOT obligate you in any way to Coffecow.com. In addition, we will keep track of past purchases you have made to provide you with a personalized profile of your shopping history. However, all information not necessary to fulfill your order is optional.
Note: It is not necessary to provide us with information to view our site.
Like many web sites, we use "cookies" so you can best experience our site and the Internet. Cookies are bits of electronic information placed over the Internet onto your computer. A cookie assigns a unique tracking number to each computer accessing our site. Through cookies we can customize our site and advertisements to your individual preferences in order to create a more personalized, convenient shopping experience. For example, cookies let us know that you are a prior customer so that we may tailor information for you and provide certain features or advertisements that are more likely to interest you. Cookies used for our web site or emails do not store personally identifiable information about you or your finances. Most browsers can be set to prevent cookies or to notify you when one is being placed. Although cookies are not necessary to view our site or receive advertisements from us, Coffeecow.com recommends their use for the best experience possible.
In an effort to make our site as effective and enjoyable as possible, the computers that operate the site will collect certain information each time you visit the site and store these statistics in server logs. These statistics do not identify you personally, but will give us information regarding the type of user who is accessing the site and certain browsing activities of that user. Information collected in this way includes the IP address of the user accessing our site (i.e. the unique I.D. number of the user's computer), the type of browser (Internet Explorer, Netscape, etc.) and operating system (system software) used to access our site, the website the user last visited before linking to our site, how long the user accessed our site in any given session, and the date and time of access. We may make extensive use of these non-personally identifiable aggregated data in order to understand how our site is being used in order to develop, promote, and expand our business.
Children's Privacy and Parental Controls
Our site is intended for use by general audiences that are 18 years of age and older. If you are not 18 or older, please do not use our site. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.
Access and Edit Your Registration Information or Remove Yourself From Our Newsletters, Updates & Reminders Lists
You are able to review and edit your account information from our site at any time. If you have already registered with us, click here to access your information. Our mailing lists and email notification are available on an opt-in basis. If you would like to opt out of all email communication, click here and log into your account. Use the My Account tab at the top of the page to access your account information. Click the link "Change Your Email Preference" to adjust your settings.
If you would like to restrict our use of your information, contact us in one of the ways provided below. While we make efforts to accommodate requests to restrict our use of your information, we reserve the right to delete customer information if we can't reasonably accommodate a requested restriction.
With Whom Do We Share Your Information?
Coffeecow.com may use various outside agencies (third party service providers) to make our website operate as smoothly as possible. For example, we may use third parties to host our website, operate various features made available on our website, send emails, analyze data, provide search results and links and assist in fulfilling your orders. Some of these third parties may need access to your information in order to make the services provided through our website work. Information will only be disclosed to these service providers on a need to know basis, and they will only be permitted to use such information for the purpose of providing the particular services provided by such entities in connection with our website.
Third Party Marketing Companies
Coffeecow will NEVER provide our postal mailing list (consisting of customer names and postal mailing addresses, or e-mail addresses) to other companies whose products we believe may be of interest to you.
Is There Any Other Way That User Information Might Be Disclosed?
How We Protect Your Information
Coffeecow.com is committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our web site reduce the likelihood of security problems to a level appropriate to the type of data involved. Our site encrypts your credit card number and other personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. Your credit card data is retained for 63-days from the time of your credit card purchase. If you do not reorder with CoffeeCow.com within 63-days your credit card information is automatically purged from our system and your account. In addition, only those employees who need access to your information in order to perform their duties are allowed such access. Any employee who violates our privacy and/or security policies may be subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
Secure Shopping at Coffeecow
We use SSL and Verisign encryption technology, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online. We also have employed McAfee Secure software services to continually monitor Coffeecow.com for any security vulnerabilities 24 hours per day, 7 days per week. The McAfee Secure logo provides you with an extra level of comfort that your information is secure.
Changes in Policy
If you have any questions about this Policy or wish to update or remove your information or restrict how we use your information, please call 1-888-330-5175 or email CustomerService@CoffeeCow.com.or at:
51 Alpha Plaza
Hicksville, NY 11801